Park West at Stockdale River Ranch Resident Guidelines

PARK WEST MANAGEMENT CONTACT INFORMATION: 

No Heat in your Apartment 

This is only an emergency in extreme cold weather in winter time and when the heater is not working due to mechanical malfunction. If your gas or electric is shut off for non-payment of your bill, call your electric or gas provider.

No Electricity in your Apartment

Blown fuses are not considered after-hours emergencies. Partial outages do not constitute an emergency. If a wall switch or outlet begins to smoke or smell like it is burning, turn off the switch or unplug items from the outlet and turn off the circuit breaker or remove the fuse.

Air Conditioning

If the air conditioning has been on for longer than 3 hours and it fails to cool the apartment to below 80 degrees, then this is an emergency and a portable a/c unit can be made available. Please be reminded that it can take several hours to cool down an apartment if the a/c has been off and it is a hot day. In order to keep your apartment cool, you will need to keep the a/c on all day. If your a/c units leak water, please place a towel below the leak and submit a work order request to be addressed the next business. Park West cannot be responsible for furniture damage due to leaks.

Flooding of your Apartment

Call immediately if there is risk of damage to possessions or the property and you cannot contain the leak.

Fire

Call 911 first!! Then call us.

Total Stoppage of the Plumbing Drain System

If your plumbing drain system ceases to work, none of your sinks, tubs or toilets will function properly. The stoppage of one toilet or drain when other bathrooms are functional is not an emergency.

Any other "LifeSafety" or "Property Protection" issues arising from storm damage or criminal damage to the property.

The following are not considered after-hours emergencies and will be addressed during normal business hours after submitting a request using the online maintenance form:

The Park West team is committed to ensuring that all residents receive a professional and timely response to all questions, concerns, and needs. Please feel free to share anything you feel needs addressing, ideas for improvements, and anything else you feel may help everyone feel more at home here at Park West.

For general or leasing inquiries

Call (661) 584-4868 or email parkwest@fah.com 

Maintenance Requests

All maintenance or repair needs must be submitted via the Maintenance Request form on the Resident Portal. When submitting the request, you will be given the option to provide permission for our maintenance staff to enter or for us to schedule a time for you to be present. Except in the case of emergency, maintenance requests are generally addressed within 24 hours and performed Monday-Friday during normal business hours. Please do not email the property directly with maintenance requests.

After Hours Maintenance Emergencies

For emergency repairs requiring immediate attention, please call (661) 584-4868 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues. Please refer to our after hours emergency guidelines on our website: https://www.parkwestbakersfield.com/emergency-guidelines.aspx Please only use this emergency line for true emergencies.

After Hours Noise Complaints or Security Issues

For after-hours noise complaints or security issues, please call (661) 584-4868 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues. If a staff member is unavailable, your call will be promptly returned once the office reopens. If you feel that your life is in danger, please call the police.  If the problem is not serious enough to involve the police, we would still like to know about it so that we can address the issue properly. Please leave us a voice message or email, describing the problem in detail including any noise violation recordings to: parkwest@fah.com. 

After Hours Parking Complaints

For after-hours parking complaints, please call (661) 584-4868 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.  If someone is parked in your assigned space the security guard or a staff member on duty will tag and tow the vehicle once the message is received. Please also take a photo of the vehicle illegally parked and email it to parkwest@fah.com.

general information:

Key System

Each adult resident listed on the Rental Agreement will be provided with a key fob to open the electronic deadbolt to your apartment. This fob also allows access to the pool gates, clubhouse, fitness center, and entry vehicle gates.

Entry Gate

You will receive a sticker for your vehicle dashboard that will open the gates. Alternatively, you can also put your key fob close to the black reader to open the gate. If you wish to allow visitors access, please have them scroll through the entry directory box to find your last name and have them push the call button which will call your registered phone number. You will then be able to open the gate for your visitors by pressing 9 from your phone.

Paying your Rent

Monthly rent payment is due, in advance, on the first day of each month. For your security and convenience, your monthly payments are made through the secure Park West Resident Portal via electronic check, debit card or credit card. There is no fee for an electronic check. A monthly recurring Auto-Payment may be set up by going to the Payments tab on the top menu. A payment account will need to be added first before you can set up Auto-Pay. Please note that once Auto-Pay is set up it will go into effect for the next payment, not the current one and will end on the date you enter or the lease end date whichever is sooner. Please use the Make a One Time Payment option for an immediate payment before Auto-pay goes into effect.

Electric Service

An electric service account should be requested with PG&E prior to moving in at 1-800-743-5000 or www.pge.com. The service start date must start the same day as your lease start date. PG&E will bill you monthly via postal mail or electronically and provide instructions to create an online account for bill payment. If you are concerned about power outages, consider subscribing to PG&Es notification service.

Water Service

Park West is contracted with a third-party billing provider, Conservice, for water service billing. Your water charges will be automatically posted to your account by the 20th of each month, for the previous month's usage and will become due on the following 1st of the month. One-time or recurring payments can be set up through your Resident Portal. The monthly bill will also be available in your Resident Portal documents section.

Fiber Optic Internet Service

Internet Service provider is MEREO. Your Internet connection is ready and waiting for you! There is no need to initiate internet service as this will be done automatically. Once you are moved in please call MEREO for your Wi-Fi Network Name and Password information at 844-44-MEREO. MEREO support is happy to assist you 24/7 in troubleshooting your wireless connections to achieve optimal performance. A router has been installed in each apartment and no extra equipment is needed for internet access. Your internet is "always on", for optimal W-Fi experience, connect to the dedicated wireless access point within your unit. For a hardline connection, simply plug one end of an ethernet cable into the port on your device and the other into the main feed port in the faceplate within your living room and enjoy! Your monthly internet access fee of $35.00 will be automatically posted to your resident portal account the 1st of each month. One-time or recurring payments can be set up through your Resident Portal.

Parking

Please park only in your assigned parking space and ask that your guests park only in the guest parking. A $50 fine will be assessed to any resident that parks or has a guest park in another resident's assigned parking space. Once a resident reports an illegally parked car it will be towed. Please drive slowly and responsibly and keep the music volume in the car down when driving through the property. Parking rules are listed on the Resident Portal at https://www.parkwestbakersfield.com/parking-rules.

Trash and Recycling

Trash and recycling bins are located throughout the property near the perimeter carports. Please do not dump furniture or any over-sized items, such as mattresses, in the bins as the trash service charges extra to pick up those items. All cardboard needs to be broken down and placed in recycle containers. No styrofoam should be in the recycle containers, please place them in the regular trash containers.Green organic waste bins are located in front of Buildings O and U. Californians are now required to divert all organic waste from the landfill, including food scraps, yard waste, paper products, and other organics. For more information on recycling visit: https://www.bakersfieldcity.us/374/Garbage-Recycling and visit your Resident Resources section for guides and tips.  

Water Heater

Your apartment home is equipped with a high efficient hybrid water heater system located on your patio or balcony. The display on the water heater should always read 120 degrees or less and be in Hybrid mode. If yours is not, please let us know so that we can immediately correct the settings.  Please do not attempt to change any settings yourself.

For safety precautions please do not use the water heater closet for storage. Storing items in the water heater closet is a fire hazard. The water heater also needs to have proper ventilation to function properly and safely.

Heating and Air Conditioning

Your heating and cooling system was designed to be highly efficient and to heat or cool the living areas when and where you need them as compared to a conventional central system which doesnt offer this choice. You will notice there are wall units located in the living room and bedroom(s), and each can be controlled separately with your hand held remote for five modes: AUTO, COOL, DRY, FAN, & HEAT. Some of the wall units have a small internal pump to remove condensation moisture (a small amount of water) as it occasionally accumulates during either the cooling or dehumidification (if the system is set to DRY.) During the regular cooling process this condensate pump may occasionally run to eliminate condensation, and you may hear an intermittent light buzzing sound (perhaps every 20 minutes or so.) Now, AND THIS IS IMPORTANT TO KNOW, as compared to operating your system in its cooling mode, if you choose to run it in DRY mode, this will cause a much more rapid build up of condensation, and as a result, the pump may run much more frequently. Unless you specifically want to dehumidify your apartment home and are willing to tolerate the additional pumping activity, we recommend that you do not run your unit in DRY mode. If you have additional questions about how to operate your system, we have a manual posted on the resident portal and you may also contact our management team.

Electric Safety

The Circuit Breaker panel is located in your hallway. A circuit breaker may trip if you overload the circuit or a short circuit condition occurs in a device you have plugged in. If this happens, remove the faulty device and unplug other electrical appliances from that circuit before turning the breaker back to the on position. 

Use caution when using electric space heaters. Space heaters must be plugged directly into an appropriate wall outlet. DO NOT use extension cords or power strips with space heaters. Kitchen and bath outlets are protected by a GFI circuit breaker in the outlet. If you trip a GFI outlet, unplug the appliance from the outlet and then firmly press the reset switch on the outlet.

Amenities:

Gym, Pool and Clubhouse

The gym, pool and clubhouse are all located near the community building. Key fobs are required for access. Only occupants of the building are permitted to use these areas. Please be respectful of all equipment and practice safe gym and pool etiquette.

Clubhouse hours:

Monday-Friday 9 am-5 pm

Gym hours:

Monday- Sunday 4 am- Midnight

Pool hours:

Sunday-Thursday 9 am- 10 pm and Friday-Saturday 9 am- 11 pm

The Park West Clubhouse is available for rental by current residents of Park West at Stockdale River Ranch for a maximum of 30 guests. Available hours for rental use are 9:00 am to 10:00 pm Monday through Sunday with a max reservation of up to 5 hours. Reservations can be made by contacting the leasing office at parkwest@fah.com. Reservations are on a first-come, first-serve basis. Clubhouse/Studio rental does not include use of the pool area. Clubhouse/Studio rental shall include payment for the rental fee of $200.00 and a cleaning fee of $120.00, both due at the time of reservation.

Bike Storage

Bikes racks are located throughout the property in front of residential buildings. Residents are responsible for locking their bikes to the rack.

Self-Service Animal Wash Station and Dog Park

We have created a state-of-the-art self-serve animal wash station and it's located just east of the Fitness Center! It is designed to provide the optimal care and grooming experience for your beloved animals. We've also created a wonderful dog park onsite for your furry friends to enjoy some off-leash fun and relief. We kindly remind animal owners to be responsible by picking up after your animals. In the spirit of maintaining our community's cleanliness, please note that a $50 fee will be charged to anyone who does not pick up after their animal. Thank you for your cooperation, and let's keep our community a clean and enjoyable place for all residents and their animals! See house rules for self-service animal wash here: https://www.parkwestbakersfield.com/self-service-pet-wash

Package Deliveries

Park West offers Parcel Pending smart lockers! Parcel Pending makes it easier than ever to receive your online orders. You will receive an email with a link to register for Parcel Pending upon moving in. Click the link to register and complete your profile. 

friendly reminders:

Smoking

Please be aware that Park West is a smoke-free property. Smoking (including marijuana and vaping) is not permitted anywhere on the premises.  Please ensure that your guests respect this policy.

Noise Level

The quiet enjoyment of Park West is very important to us and a condition of your lease. So that all residents of the Park West community can enjoy their time here, we ask that all residents please keep the noise level inside and outside the apartments to a modest level. Per the rental agreement, all residents are entitled to quiet enjoyment of their homes.

Guests

Please email our management team at parkwest@fah.com if you have a guest staying for 10 or more days.

Outdoor Cooking

Only Electric BBQ grills are permitted on patios/balconies.

Pet Policy

Pets are allowed with Landlords prior written permission and a pet deposit of $500 and pet rent of $35 per pet. Please contact us parkwest@fah.com if you would like to add a pet to your lease. 

Updated November 14, 2024